Is the Break-Fix Model Dying? Understanding Your Options For IT Support

business people trying to fix laptop using break fix model

The break-fix model was the go-to option for IT support in the past. But is it still the best option? Are there other options out there that you should be aware of? Here, we will explore the break-fix support model and other options for your business IT needs.

We will discuss what the break-fix model is, what the process looks like, and whether or not it is still a viable option. We will also explore proactive vs reactive maintenance and other options that are available if you decide to move away from the break-fix support model for your business’s IT.

What is Break-Fix Support?

So, what is the break-fix model? In a nutshell, it is a reactive approach to IT support. It means that you wait until something breaks before sending in an expert to fix it. This can be effective if the problem is easy to identify and resolve quickly once identified. 

However, it doesn’t prevent issues from happening in the first place and can take longer to resolve than a more proactive approach.

What the Process Looks Like

The break-fix support process involves identifying the problem, diagnosing it, and then fixing or replacing whatever needs to be fixed. This can be time-consuming and costly, as well as inefficient if resources are spent on problems that could have easily been prevented with proactive maintenance.

Does the Break-Fix Model Still Work?

The break-fix model can be a viable option in some cases, but it is not always the most efficient or cost-effective. It requires you to wait for something to break before you can take action and in the meantime, other problems could arise that could have been prevented. 

Proactive vs Reactive IT Maintenance

When it comes to IT support, there are two main approaches: proactive and reactive. Proactive maintenance means taking preventive action before an issue arises, while reactive maintenance involves waiting for something to happen before you take any kind of action.

While the break-fix model is a form of reactive maintenance, there are other options available if you decide to move away from it toward a more proactive approach for your business’s IT.

For example, if your business were to suffer a ransomware attack, the average downtime is 21 days and takes over 280 days to fully recover. This is a lot of time and resources lost due to something that may have been prevented if your business had a more proactive approach to its IT security. 

Other Options for Break-Fix Support

If you’re looking for alternatives to the break-fix model, there are several options available. Some of these include managed IT services, which involve having an outside organization take care of all your IT needs and provide proactive maintenance and support. 

You can also consider a hybrid approach, which combines both proactive and reactive maintenance for maximum efficiency.

At the end of the day, it’s important to understand all your options when it comes to IT support. Doing so will ensure that you find the best approach for meeting your IT support needs. The break-fix model may have been the go-to option for many years, but there are other options available that could prove more beneficial to your business. 

Partner with RedNight Consulting for Your IT Needs

RedNight Consulting is a leader in IT support. We can help you implement an IT support system that will help to improve your business’s efficiency and cost-effectiveness. We want to help your business succeed. Contact our experts today to learn more about our services.